The Salvation Army Southern Territories operate a wide network of services including independent living units, low and high care facilities and community care packages, striving always for best industry practice. They have an extensive and ongoing rebuilding program, continually modernising and purpose-designing facilities.
Challenge
A faith-based provider operating an extensive aged care network faces the same regulatory, funding and quality pressures as any large aged care operator, while also remaining accountable to a clear mission and tradition. Holding both the operational reality and the mission together, particularly through capital-intensive rebuilding cycles and successive phases of aged care reform, is a sustained leadership task for the board and senior team.
Approach
Australian Strategic Services worked with The Salvation Army Southern Territories’ leadership team on strategic and governance work suited to a large faith-based aged care provider. The engagement covered strategic priorities for the network, governance practice consistent with the organisation’s scale and tradition, and the connection between strategic intent and the rebuilding and service-development program.
Outcome
The work supported the board and senior team in articulating and acting on strategic priorities across the aged care network, with the rebuilding program continuing as part of the broader strategic agenda.
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